IT Support Specialist passionate about technology, systems, and continuous learning.
Get in TouchI’m an aspiring IT professional with experience in Microsoft 365 and system administration. I enjoy solving technical challenges and building efficient solutions. My goal is to grow into a Machine Learning Engineer in the future.
Configured a Windows Server domain with multiple clients in a virtual environment for hands-on AD practice.
Completed certification and gained hands-on experience with Teams, Exchange, and SharePoint admin tools.
A hands-on ServiceNow ticketing example showing how I log, investigate, troubleshoot, communicate with the user, and resolve an email issue following ITIL practices.
View Case Study (PDF)Let’s connect for opportunities or collaborations!